FAQ

How do I know that Rxpharmacyusa.net is a legitimate company?

Rxpharmacyusa.net is in business since 2004-05-10, our goal is to ensure consumer safety and confidence when they buy their medicines online. Our Website is built in to keep all customer information protected and encrypted securely in our database system.  which are the industry supreme-standards for all leading online e-commerce sites. Our web support team  continuously monitor our site for any potential vulnerability. These vulnerabilities are  immediately resolved by our team of e-commerce specialists.

In addition, you will notice that all the pages which accept personal information are secure pages. Rxpharmacyusa.net is secure with 256-bit SSL Encryption powered by COMODO   which  provides an extra layer of protection for our users. A secure page means that the information transmitted through such pages is encrypted before transmission over the internet. You can thus try our service in confidence that you will always get what you pay for or your money back, guaranteed. We invite you to do your own due diligence on our company and suggest you start with our client testimonials or a search on the internet. Almost 50% of our new customers come from referrals of existing customers, try us once and you will see why we are the best online pharmacy.

Is it safe to enter my credit card/ debit card information at your website?
 
We offer the safest possible credit card payment .Credit card security is an extremely important issue when shopping online, and many customers are concerned about entering their card details on websites they have not used before. For that reason we have chosen the safest possible method of handling credit card payments.
We do not store any credit card details whatsoever. In fact when you pay by credit card we don't even see the credit card details that you enter.Encrypted credit Card details are posted directly to the payment server . We receive an immediate automatic response to confirm that the payment has been approved. When your order details are then stored in our system we simply record that the payment has been approved  it's not necessary for us to store any of your credit card details. This offers you the highest possible security when ordering online with your credit card.
 
Q: What is the billing description will appear on my card statement?

A: Charges from us will appear under various discreet names on your credit card statement.the descriptor will not mention any words like "Rx" "pharmacy"  "medicines" "drugs" etc to ensure your privacy .Once your order transaction is approved we will email you about the billing descriptor will appear on your card statement.

Do I have to pay any taxes?

No, you will not pay any taxes.

How do I sign in?

You have to use your email address as username and a password which you choose when passing a registration on Rxpharmacyusa.

I forgot my password

If you forget your password, please use "Recover password" option in.

I am not receiving emails you sent me, what is the problem?

If you are having problems receiving email from us please try the following:
1.Ensure your email address is correct in your account
2.Check your SPAM filters and junk mail box
3.Add customercare@rxpharmacyusa.net to your mail server's white list
4.Try using another email address from a different service provider .

If you have checked all of the above and are still having problems receiving our emails then contact us and we will be glad to help your solve the problem.

Why do people prefer Generic Drugs?

FDA-approved generic drugs are bioequivalent and therapeutically equivalent to their brand-name counterparts. People can use them with total confidence. Generics are usually priced up to 70 percent less than equivalent brand-name versions, because brand-name drugs invest large amounts of money to advertise and persuade you to buy their product, because generic manufacturers spend less on advertising and product development and because generic versions of the same medication create competition and competition can drive prices down .

The medication  I received looks different than what I am used to, why is this?

This can and will happen when you order medication online from different countries, especially when you are ordering generics which can be manufactured by several different manufacturers. Because a generic medication can be manufactured by any authorized Pharmaceutical company, each company will use the exact same active ingredients but the process of manufactuirng them may differ and thus the shape, color, and size of the tablets or capsules may differ slightly to distinguish them from their competitors. This in no way affects the efficacy of the medications. All the medications listed / supplied by us are chosen after a rigorous auditing process and good customer feedback.

Can't find the specific product

Please contact rxpharmacyusa Support Service and our representatives will answer your questions with a short period of time.

Can I cancel my order?

All sales are final you can cancel your order within 48 hours after placing order. If you cancel your order before shipment your payment will be refunded.
Order cancellations or alterations after payment has been processed and order has shipped, cannot be accepted.In the hypothetical case that you need to cancel Order, and assuming that the Order was not shipped.


I've missed to put additional information to my order details. what should I do ?

If you miss some important information about your order, please contact rxpharmacyusa support service. You may write a message to our online support or call us at working hours.contact us within 24 hour of order placement if you there is any ammendment in the order. After the said period we will not be able to make any changes in the order.


Do I get a confirmation that my order was accepted?

Sure, you will receive a confirmation to your email within next few minutes. If you don't receive any messages from rxpharmacyusa, you may contact support service. Sometimes it happens that your anti-spam mail system doesn't let our messages to go through and a confirmation could be simply lost. But if you contact rxpharmacyusa support service, we will confirm all the information as soon as our representatives are available. It will not take more than 12 hours.

Q: How do I check my order status?

A: Click on "MY ACCOUNT", then click on the button "Order History". To view the status history, comments and tracking data of an order click on "View Details". You can print an Invoice by clicking on "Print Invoice" on the Order details page.

Q: What does the order status "PENDING" mean?

A: Your order is in awaiting verification to confirm payments and all other security check related to your order.

Q: What does order status "Approved | Awaiting Shipment" mean?

A: Once your credit card has been authorized or We confirmed payment of your order. The order is awaiting dispatch.


Q: What does "SHIPPED" mean?

A: we have shipped your order.

Q: What does "Delivered" mean?

A: After your order has shipped, you have kindly notified us that your order has arrived or we have confirmed successful delivery of the order . We will set your status to "Delivered". This helps us to estimate average shipping time for other customers. It also shows us at a later stage that you are a honest customer and it might influence our decision to re-ship an order to you in the event where a subsequent order does not arrive.

Q: What does "Declined" mean?

A: The payment information your have submitted was declined due to insuffecient funds on card or failed name and address verification of the credit card.

Q: What does "REJECTED" mean?

A: we reserve the right to deny service at our own discretion and without any reason. If we fail to confirm information such as Credit Card Details,Customer information, IP Geo Location and other security measure for any order then We set the status to "REJECTED".We analyse and monitor complete order process to prevent frauds. If we have found any order is a potential risk we reject the order immediately. We also look up customer details in a global chargeback abuser database . If your details match an entry in the charge back abuser list , we can not accept orders from you.

Q: My order was rejected because I am blacklisted, what is this and how do I get off the list?

A: One of the participating pharmacies has added your details to the blacklist, for example if you disputed a payment, threatened to dispute a payment or reported unusual losses to your address. You might be able to get off the blacklist by paying money owed to the pharmacy that added you to the list.

 

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